Privacy Policy
By using this Angels Funeral Service app you acknowledge and agree to the Privacy Policy of the app which is set out below.
The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the service channels on the app and such policy, therefore, governs the manner in which your personal information will be dealt with.
Personal information for the purposes of this document means all information specific to you, which is provided to us through the use of our app. In other words, information that identifies you. This includes but is not limited to the following personal information that you may provide to us when using the app:
- Your name and surname;
- Identity number or date of birth;
- Contact numbers;
- E-mail address.
By using any of the services on our app you hereby consent that we may send you promotional material or details which we think may be of interest to you.
Please note that you will not be allowed to use the services unless you consent to us using your information for marketing purposes in the future.
Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties, for their independent use, without your consent.
If at any stage, after you have given us your consent, you no longer wish that we use your personal information, you may at any stage withdraw your consent by uninstalling the app from your mobile device and notify us either telephonically or by email of the withdrawal of your consent.
We have the highest regard for the privacy of the personal information obtained through the use of our app, and therefore will only use the personal information obtained subject to the Terms and Conditions of this agreement and for the purpose for which it was collected and only for the purposes of positively identifying the user when the app is accessed as well as in order to quote you.
We value the information you chose to provide and which we collect from you and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration.
The information we maintain concerning you is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
In this regard, however, we cannot guarantee the security of any personal information that you disclose through our app. You therefore accept the inherent risk of providing information when using our app and will not hold us, our directors, employees or agents responsible for any breach of security.
The following are the instances when we will be entitled to disclose the personal information obtained from you:
When any regulatory authority for the various financial sectors requests same;
To comply with any regulation passed under relevant legislation or any legal process;
To enforce and protect our rights and property(including intellectual property);
When you have expressly authorised us to do so.
Please ensure that you have read and understood the Terms and Conditions of this Privacy Policy before you provide us with your personal information.
We reserve the right in our sole discretion to amend this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit our app for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.
B. Disclaimer
By using the Angels Funeral Service app you acknowledge and agree to the following Disclaimer.
Use of the app and the related products and/or services shall be governed by, and construed in all respects in accordance with the laws of Namibia, and subject to the exclusive jurisdiction of the Namibian courts. The content of the app is not provided for or intended for the use of customers and/or users outside the jurisdiction of Namibia who have registered to use the app.
Use of this Angels Funeral Service app or the information, products and services available on this Angels Funeral Service app is at the user’s own risk. We accept no liability whatsoever relating to any loss, expense, claim or damage, whether direct, indirect or consequential, arising from the use and/or reliance upon the information on this Angels Funeral Service app or any actions or transactions resulting there from even if we have been advised of the possibility of such loss, expense, claim or damages.
The services offered on our app may allow you to view or access or make reference to third party’s products or services. Even though we make reference to third party’s products and services on our app, we do not endorse or recommend the third party’s products and services. You are responsible for deciding whether these third party’s products or services meet your requirements. You are responsible for obtaining the Terms and Conditions that are applicable to the third party’s products or services.
We also do not endorse, warrant or make any representations about the content, products, services, security or reliability of such other products and services.
Please note we have no control over such third parties products or service. We are therefore not responsible for any loss or damage you suffer, whether directly or indirectly because of a third party’s products or services or the use of such products or services. You hereby agree to indemnify us and hold us harmless for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from or that you may suffer, or cause in this regard.
We are not responsible for any error or delay that may arise as a result of you being unable to access the services due to error on your equipment, software or services provided to you by third parties.
Whilst we will at all times use our best efforts to ensure that our app operates as it was designed by us, we cannot warrant that the services are compatible with, or will operate with your mobile device or any software/hardware that you have on your mobile device.
We make no representation or warranty, whether express or implied, as to the operation, integrity, availability or functionality of our app or as to the accuracy, completeness or reliability of any information obtained from this app.
We also make no warranty or representation, whether express or implied, that the products, information or files available on this app are free of viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of your mobile device, network or your hardware or software. You accept all risks associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of your mobile device, or your hardware or software.
We accept no responsibility for any errors or omissions on our app.
We may, in our sole discretion, at any time, suspend or terminate the operation of our app or any of the products or services provided in terms of this app, without prior notice. We may also at any time discontinue or disable certain parts of the services available through this app for the purposes of maintenance or upgrades or other causes beyond our control. In the event that these service channels are unavailable as stated, we request that you call our contact centre in order to make necessary changes or make queries on your policy.
All rights remain reserved.
General rules:
No referrer is allowed to give advice or intermediary services in respect of any financial service including but not limited to insurance, to prospective policyholders or act as an in-between insurance agent in any way.
Insurance law prohibits inducement and therefore no Referrer may offer a referee an incentive to become a policyholder with us. Therefore a referrer may not bring any prospective policyholder under the impression that he/she may be obliged in any way to take out a policy with us.
You must always act in accordance with the Terms and Conditions as set out above.
We will not be liable for any illegal or unlawful actions or misrepresentations made by the Referrer to the Referee in respect of this service or any Angels Funeral Service product. The referrer is not mandated to act as a representative, agent or authorised to incur any obligations or liabilities on our behalf or to give any warranties, representations or undertakings of any nature on our behalf.
Angels Namibia: Compassionate Support When You Need It Most!
24-HOUR Emergency Line
You can reach us by phone at 061 232 231 or by email at help@angelsnamibia.com.
Our main office is located in Windhoek at 6 Kalie Roodt Street, Northern Industrial, but we also serve communities across Namibia with branches in Gobabis, Katima Mulilo, Ondangwa, Ongwediva, Rundu, and Outapi.
