Terms and Conditions
These Terms and Conditions shall apply to you if you use our Angels Funeral Service app. They must be read together with the Disclaimer and Privacy Policy which appear later in this document:
In this agreement the words below shall mean:
A client is someone who has an active short-term or long-term policy with us. This includes any members of your family, agents or employees who are covered under your policy. This also includes Namibia short-term clients who have active facilities with us.
A non-client is someone who does not have an active policy with us but who is 16 years or older and qualifies to use our services.
The words “us”, “we” or “our” refer to the Angels Funeral Service Holdings Group.
The words “you” or “your” refer to a client or a non-client.
This agreement is a binding agreement between you (client or non-client) and us. This agreement sets out the Terms and Conditions governing your use of the services provided for through the Angels Funeral Service app, so it is vital that you read it carefully.
If you are uncertain and do not agree with the Terms and Conditions, Privacy Policy, Disclaimer or other annexures that should be read in conjunction with these Terms and Conditions, then you should not accept them. Please note that we will only be able to provide you with the services in the event that you have accepted the Terms and Conditions of this agreement by clicking on the “REGISTER” or/and “CONFIRM” button when registering with us and by making use of the services offered by the app. By clicking on the “REGISTER” or/and “CONFIRM” button, you further hereby consent that we may send you promotional material or details about our products and services which we think may be of interest to you.
This agreement shall start when you download the software that enables you to access the services on our Angels Funeral Service app and when you register and accept the Terms and Conditions applicably; or use the services available on our Angels Funeral Service app.
Angels Funeral Service app download
When you download the Angels Funeral Service app and finalize registration on your smartphone or tablet, you will be bound to these Terms and Conditions as soon as you make use of any of the services offered. Should you decide that you do not want to be bound by these Terms and Conditions before making use of the services, please uninstall the app.
Angels Funeral Service grants you the right to install and use the Angels Funeral Service app on multiple devices that you control for the sole purpose of accessing the available services.
You are responsible for ensuring that your mobile device is capable of downloading the Angels Funeral Service app. No fee is payable for the downloading of the Angels Funeral Service app.
You are however responsible for paying all charges and costs of the network service provider that you incur when using the service channels, i.e.data charges.
To ensure that the Angels Funeral Service app operates correctly, you must use the recommended hardware and software. The Angels Funeral Service app has been designed to operate with your mobile device or tablet according to the manufacturer’s specifications. Modifying the device or its operating system may result in the Angels Funeral Service app not operating properly or not operating at all. Older versions of Android or iOS operating systems may experience difficulties or have limited app usage available.
You must also check for software updates regularly as these may contain certain important updates for the functioning of the Angels Funeral Service app.
It shall be your responsibility to delete or remove the Angels Funeral Service app from your mobile device if you transfer or sell your mobile device to a third person and we will not be held liable for any loss or damages should you fail to do so.
The right to use the Angels Funeral Service app is revocable, should we deem it necessary and appropriate.
Use of services of the Angels Funeral Service app
Once the Angels Funeral Service app is downloaded and you have registered, you will have access to use the services as provided for through the Angels Funeral Service app.
Where any of the application services request the verifying of personal contact details and the update is not successful, you will not be prevented from accessing and using the services provided.
Contact me
The contact me service is available to clients and non-clients.
The contact me option allows non-clients to request a quote from Angels Funeral Service.
The contact me option allows clients to request amendments and/or additions to existing facilities. These requests can only be done for one product at a time.
In order to access this service, you will be requested to verify your contact details.
Phone Angels Funeral Service
In order to use the phone Angels Funeral Service service, you will need a smart device that is able to dial us directly. Should you not have a smart device that is able to dial a telephone number; it will be possible to save the Angels Funeral Service contact number to your contacts in order for you to contact Angels Funeral Service from an alternative device. Once a request has been received by Angels Funeral Service to contact you, Angels Funeral Service will endeavour to process the request within a reasonable time and as soon as possible, within business hours.
Privacy
We respect your privacy and therefore any information obtained through the use of our services on the app is subject to the Terms and Conditions as set out in our Privacy Policy. Our Privacy Policy explains how, why and when we collect, use, share and store your personal information.
Intellectual property
You are not permitted to use any of our logos, trademarks, slogans or any other device or form of intellectual property belonging to us in general and in particular relating to the services through this Angels Funeral Service app.
You may not copy, reproduce, display, reverse engineer or use any intellectual property in any manner whatsoever without our prior written consent.
Unauthorised or unlawful use of our intellectual property will result in us taking legal action you.
Monitoring of information
We may monitor and record communications or traffic on the service channel in order to maintain the proper functioning of the Angels Funeral Service app and the services, as well as to detect any unauthorised use, or when the law requires us to do so.
Amendment of agreement
We have the right to amend or add new Terms and Conditions for the use of the service channels or value-add services at any time. Whenever we materially change this agreement, we will electronically update this agreement, the Privacy Policy, the Disclaimer and the other annexures that are applicable. We will notify you of the updated version. If you do not agree with the amendments and fail to notify us of your intention to end the agreement within the 7 (seven) day period, it shall be assumed that you accept the amended or new Terms and Conditions.
You agree to review the Terms and Conditions of this agreement, Privacy Policy, Disclaimer and all other annexures whenever you access the referral channels for any such amendments. Save as expressly provided to the contrary in this agreement, the amended version of the agreement shall supersede and replace all previous versions thereof.
Termination of agreement
We can terminate this agreement at any time or end your right to use the services provided through the Angels Funeral Service app upon providing you with reasonable notice. This will not affect instructions given to us whilst using the services available through the Angels Funeral Service app before the agreement has ended.
We reserve the right to terminate your right to use the services provided through the Angels Funeral Service app should any one or more of the following events occur:
You commit fraud or we suspect that you have done so;
Where we are under the impression that your behaviour was inappropriate or constitutes misconduct.
If you breach this agreement;
If you no longer have access to the equipment or services necessary to use the services. For example where the cellular phone company has deregistered your contact number.
If the law requires us to do so.
You agree that we can provide information about the products or services offered through the Angels Funeral Service app or this agreement by any means, including but not limited to publishing a notice on our app itself or using electronic means, including SMS or email.
Severability
Every clause of this agreement is severable from the others including the clause headings. The clause headings have been inserted for convenience and will therefore not be taken into consideration in its interpretation. If one or more of the clauses are invalid it will not mean the entire agreement is invalid and as such the rest of the clauses contained in the agreement will still be valid and apply.
Angels Namibia: Compassionate Support When You Need It Most!
24-HOUR Emergency Line
You can reach us by phone at 061 232 231 or by email at help@angelsnamibia.com.
Our main office is located in Windhoek at 6 Kalie Roodt Street, Northern Industrial, but we also serve communities across Namibia with branches in Gobabis, Katima Mulilo, Ondangwa, Ongwediva, Rundu, and Outapi.
